Frequently Asked Questions (FAQ)

Orders

How can I place an order?

Simply browse our collection, choose your favorite bracelet, add it to your cart, and proceed to checkout.

Can I modify or cancel my order after placing it?

We process orders quickly. If you need to modify or cancel an order, please contact us within 12 hours of purchase. We cannot guarantee changes once the order has entered processing.

How do I check my order status?

Once your order has been shipped, you will receive a tracking email with your tracking number and shipping updates.

Shipping

How long does shipping take?

Estimated delivery times:

• United States: 7–15 Business Days
• Canada: 7–18 Business Days
• United Kingdom: 7–15 Business Days
• Europe: 7–18 Business Days
• Australia & New Zealand: 8–18 Business Days
• Asia: 5–12 Business Days
• Other Countries: 10–25 Business Days

Shipping times may vary due to customs clearance, weather, or carrier delays.

Do you offer international shipping?

Yes, we ship to most countries worldwide.

How can I track my package?

Once your order is shipped, you’ll receive a tracking number via email. Tracking information may take 24–72 hours to update.

Products

Are your bracelets handmade?

Yes. Each bracelet is carefully handcrafted with attention to detail and quality.

Will every bracelet look exactly the same?

Because our products are handmade, slight variations in color, size, or pattern may occur. These small differences make each piece unique.

What materials do you use?

Material details can be found on each product page. Depending on the design, materials may include natural stones, beads, cords, stainless steel components, and other quality materials.

Are your bracelets adjustable?

Most of our bracelets are adjustable. Please refer to the product description for specific sizing information.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for eligible items in their original condition.

How do I request a return?

Please contact our support team with your order number and reason for return. We will provide return instructions.

When will I receive my refund?

Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.

Are shipping fees refundable?

Original shipping charges are generally non-refundable unless the return is due to our error or a defective item.

Custom Orders

Do you offer personalized bracelets?

Yes. We may offer custom or personalized designs depending on availability.

How do I request a custom order?

Please contact us via email with your design ideas, preferred colors, materials, and any special requirements.

Payments

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Is my payment information secure?

Yes. All payments are processed through trusted and secure payment providers. We do not store your full payment details.

Contact Us

How can I reach customer support?

Email: m18395209973@163.com

Our customer support team typically responds within 24–48 business hours.

Still Have Questions?

We’re always happy to help.

If you can’t find the answer you’re looking for, please contact us at:

m18395209973@163.com

Wear Your Story.
Handcrafted Bracelets Made for Meaningful Moments.