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We'd love to hear from you! Whether you have a question about our handmade crystal bracelets, need help with a DIY custom order, or just want to say hello — we're here to help.

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📧 m18395209973@163.com

We typically reply within 24 hours (Mon-Fri).

Business Hours

🕐 Monday - Friday: 9:00 AM - 6:00 PM (CST)

Saturday - Sunday: Closed (we still check emails!)

Quick Answers

Shipping: We ship to the US with standard shipping ($9.69, 5-20 business days). Free shipping on orders over $30!

Custom Bracelets: Visit our DIY Designer to create your own unique crystal bracelet.

Returns: Check our Refund Policy for details.

FAQs: Browse our Frequently Asked Questions for instant answers.

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XIDU DIY SHOP — Handmade Crystal Bracelets & Music-Inspired Jewelry

Frequently Asked Questions

What size bracelet should I choose?

Our standard bracelet size is 7 inches (17.8cm), which fits most adult wrists. We also offer 6.5" (16.5cm) for smaller wrists and 7.5" (19cm) for larger wrists. To measure, wrap a soft measuring tape around your wrist and add 0.5" for a comfortable fit.

How do I cleanse my crystal bracelet?

We recommend cleansing your bracelet once a month. Methods include: placing under moonlight overnight, rinsing under cool running water (avoid salt water), smudging with sage or palo santo, or placing on a selenite charging plate. Avoid harsh chemicals and extreme heat.

Are your crystals genuine and natural?

Yes! All our crystals are 100% natural and ethically sourced. We work directly with certified suppliers to ensure authenticity. Each bracelet comes with a crystal identification card so you know exactly what you're wearing.

Can I wear my bracelet in water?

While our bracelets are strung on durable elastic cord, we recommend removing them before swimming, showering, or doing dishes. Prolonged water exposure can weaken the elastic over time and may affect certain crystals like selenite or malachite.

How long does shipping take?

Standard shipping takes 5-8 business days within the US. We also offer expedited shipping (2-3 business days) at checkout. International shipping typically takes 10-20 business days depending on the destination. All orders include tracking.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return it within 30 days for a full refund or exchange. The bracelet must be in its original condition with all packaging included.

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