Shipping policy

Shipping Policy

Last Updated: [06/01, 2026]

Thank you for shopping with XIDU DIY SHOP. We are committed to delivering your handmade bracelets safely and efficiently. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed on weekends or public holidays.
  • During peak seasons, promotions, or holidays, processing times may be slightly longer.
  • Custom or personalized orders may require additional processing time.

Shipping Times

Estimated delivery times:

Region

Estimated Delivery Time

United States

7–15 Business Days

Canada

7–18 Business Days

United Kingdom

7–15 Business Days

Europe

7–18 Business Days

Australia & New Zealand

8–18 Business Days

Asia

5–12 Business Days

Other Countries

10–25 Business Days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Tracking information may take 24–72 hours to become available after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country’s customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Incorrect Address Information

Please ensure your shipping address is accurate and complete before placing your order.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package appears lost or significantly delayed:

  1. Check the tracking information.
  2. Contact the shipping carrier directly.
  3. Contact us at m18395209973@163.com for assistance.

While we will do our best to help, we cannot guarantee carrier delivery performance.

Damaged Packages

If your order arrives damaged:

  • Contact us within 7 days of delivery.
  • Include your order number and clear photos of the damaged item and packaging.

We will review the situation and provide an appropriate solution.

Failed Deliveries & Returned Packages

Packages returned due to:

  • Incorrect address
  • Refused delivery
  • Failure to collect the package

may require additional shipping charges for reshipment.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: m18395209973@163.com

We appreciate your patience and support. Every bracelet is carefully prepared and shipped with care to ensure it arrives safely at your doorstep.

Wear Your Story.
Handcrafted Bracelets Made for Meaningful Moments.