Refund Policy

Refund Policy

Last updated: July 2026

Return Window

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Non-Refundable Items

• Custom DIY crystal bracelets (personalized designs are made to order)
• Items returned after the 14-day window
• Items damaged due to misuse or improper care

How to Start a Return

1. Email us at m18395209973@163.com with your order number and the reason for return.
2. We will provide you with a return address and instructions.
3. Ship the item back in its original packaging.
4. Once we receive and inspect the returned item, we will process your refund within 3-5 business days.

Refund Method

Refunds are processed to the original payment method. Shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the item was defective or we sent the wrong product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with a photo of the damage. We will arrange a replacement or full refund, including shipping costs.

Cancellation

Orders can be cancelled within 24 hours of placement. After 24 hours, the order enters production and cannot be cancelled.

Contact Us

For any return-related questions, please email m18395209973@163.com.